Return & Refund Policy

Last Updated: October 8, 2026

At Tiny Feet, we want every little step to be a happy one. We understand that sometimes a product may not be the perfect fit, and we're here to make the return process as simple and straightforward as possible.

1. 30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.

• Have all original tags and packaging intact.

• Include proof of purchase or an order confirmation.

Items that show signs of wear, damage caused by the customer, or alterations may not be eligible for a return.

2. How to Request a Return

To start a return, please contact our customer support team at info@tinyfeetco.com.

Please include:

• Your full name.

• Your order number.

• The item(s) you would like to return.

• The reason for your return.

Our team will review your request and provide return instructions, including the appropriate return shipping address.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@tinyfeetco.com.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged upon arrival, or incorrect.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking information.

5. Damaged, Defective, or Incorrect Items

We carefully inspect our products to maintain high quality standards.

However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@tinyfeetco.com.

Please include your order number and clear photographs showing the issue.

Our customer support team will evaluate the situation and arrange an appropriate solution, such as a replacement or refund, at no additional cost to you.

6. Exchanges

If you ordered the wrong size or would prefer a different product, please contact our customer support team.

Exchanges are subject to product availability.

The quickest way to receive a different size or style is generally to return your original item and place a new order once your return has been approved.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products showing visible signs of use or wear.

• Items damaged due to misuse or improper handling.

• Personalized or custom-made products, unless defective.

• Gift cards.

These exclusions do not affect any rights you may have under applicable consumer protection laws.

8. Order Cancellations

If you would like to cancel your order, please contact us as soon as possible at info@tinyfeetco.com.

We will do our best to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow our standard return process.

9. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact our customer support team.

We will assist you in investigating the shipment with the relevant shipping carrier and work toward an appropriate resolution.

10. Consumer Rights

This policy does not limit or exclude any statutory consumer rights that may apply under federal, state, or local consumer protection laws.

Where applicable law provides additional rights or protections, those rights will take precedence over this policy.

11. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Tiny Feet

Website: https://tinyfeetco.com

Email: info@tinyfeetco.com

Address: 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States

Phone: +1 (307) 799-8128

Our customer support team is happy to assist you and ensure you have a positive shopping experience.

Thank you for shopping with Tiny Feet — where every little step matters.